We deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services, including through our Etsy storefront and connected social media platforms like Pinterest.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy, Pinterest, or any third-party services you access through those platforms.

1. Information We Collect

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as:

• Your name

• Email address

• Postal address

• Contact phone number (Specifically required for secure international shipping via FedEx)

• The details of the product that you are ordering

We do not collect, view, or store your payment information (such as credit card numbers). All payment processing is handled securely by Etsy.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• Providing our services: We use your information to fulfill your order, settle disputes, or provide customer support.

• Compliance with our obligations: We may use your information if necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

• Legitimate interests: We may use your information to improve our services and marketing, provided those interests are not overridden by your rights or interests.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy: We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service Providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (e.g., FedEx). We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Marketing Integrations: We utilize secure API integrations (such as the Pinterest API) to showcase our inventory. We do not transmit individual customer data or purchase history to these social platforms; they are strictly used to display our product catalogs and link back to our public storefront.

• Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

5. Your Rights

If you reside in certain territories, including the EU (under the GDPR) and certain US states, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

• Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.
• Object: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them.

(Note: Because your purchases are processed through Etsy, any requests to access, correct, or delete personal data regarding your payment or Etsy account must be directed to Etsy directly).

6. Contact Us

For purposes of EU data protection law, I, Red City Craft, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:

[email protected]
[19 Derb Remade bab Doukkal / Marrakech, Morocco]